I just invited Sonos to try this path since there has been no evidence the past couple of weeks they moved only the slightest step towards this new approach. It’s not the hardware or software that creates the competitive edge (both are just good) but the relationship with customers and managing their expectations is. The better you are at communicating about your future intentions and the better you are at managing expectations, the more successful you are.
Once a majority of customers starts realizing this, it becomes a key asset to have a clear view on the future and manage people’s expectations, preventing big disappointments as currently happens with Sonos. If people (like me for example) loose trust in future editions of software the future value evaporates. In a case like the acceptance and embracement of software is the discriminator in the success of a device.
There are other issues though but I don’t expect perfection, just the things that were great once.Ībout openness on software, I think it is the other way around. That was not my intention, I wanted to indicate the two major (not minor to me) issues stopped me and my family using Sonos. Thanks Stuart and bockersjv for replying. I look forward to hearing you sharing your thoughts Sonos. I could not even imagine them a couple of months ago that indeed is stupid. Seems like two stupid questions if I read them back. So my question is to give an honest answer to these questions: When will the software become dark again? When will you make the Sonos account optional again?
Sonos software developer password#
Where is it in about 1 year and what are the rules or guidelines you're basing your decisions on? With this you may slowly regain trust in the future value of a Sonos system.įor me personally two things are absolute show stoppers in the current software: The white interface and the password requirement for adding players or setting up a system. So before I put my Sonos system on the market to sell it to a person that accepts the "new" Sonos reality, I have a request to Sonos: Be open on your intentions with the software. But also Bluesound is not clear about future decisions even though they state that changes in the software are all following requests and suggestions by their customers, but that's what I hear Sonos say as well.
The good thing is that the current software for Bluesound is dark and does not require an account to set up. I find that a hard conclusion at the moment which I hope current and new companies will respond to with sharing a clear vision on future developments, especially the software. You assume you buy a hardware device but the (future) functionality entirely depends on the software, on which you have NO control in case of Sonos. It seems to be the consequence of investing in "connected" devices. Non of them were clear about the future direction of the software and so far non of them support rolling back software, so whatever platform your hopping on, you will always run into the risk of getting your devices useless because of software decisions you do or may not like. I've been in contact with some competing platforms, including Bluesound. We stopped using the Sonos system in our house.
Sonos software developer update#
And there is a "new" Sonos that started a couple of months ago, especially from update 7.4 forward which I can describe frustrating, policed and bold. Even to an extend we introduced Sonos in our business as well. For me there is an "old" Sonos experience that started about 5 years ago which I can describe as a joyful experience where me and my family happily used it as an add on to playing our beloved records.
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